Order and delivery terms

Terms and Conditions of Order and Delivery – SporttipollariShop

SporttipollariShop Oy (Business ID: 3488602-2) aims to ensure a clear and reliable shopping experience. Below you will find detailed information on how to place an order, delivery options, payment methods, and warranty.

General Information on Ordering

Purchasing from SporttipollariShop does not require separate registration. Select products and add them to your shopping cart, then proceed to checkout to pay. At checkout, you can also choose a delivery method that suits you, which affects the delivery fee. Delivery costs are added to the product price and are determined by the selected delivery method.

Payment Methods

SporttipollariShop uses Paytrail's secure payment service, which offers the following payment methods:

  • Online banking payments: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken, and S-Pankki.
  • Card payments: Visa, MasterCard, and American Express.
  • Mobile payments: Apple Pay, MobilePay, and Siirto.
  • Invoice and installment payment methods: OP Credit Account, OP Invoice, Walley, and Klarna.
  • International payments: PayPal, credit cards, and Apple Pay.

Delivery Costs

Delivery costs are determined by the total weight of the order. Delivery fees in Finland are as follows:

  • 0–19.99 kg: delivery fee €14.90

  • 20–35 kg: delivery fee €25.00

  • over 35 kg: delivery fee €55.00

The total order amount and delivery costs are calculated automatically at checkout. All costs are clearly displayed before confirming the order.

Delivery Time

For products in stock, the delivery time is approximately 7–14 business days. If a product is not in stock, we will inform you of a longer delivery time separately.

Right of Return and Exchange

All products have a 14-day return policy. The returned product must be unused and in its original packaging. Return costs are free only if the product is faulty or the wrong product has been delivered. Please contact our customer service for more detailed instructions on returns.

Warranty

How long is the warranty period?

All products come with a one-year warranty from the date of delivery.

What does the warranty not cover?

  • Defects caused by negligence, impact, misuse, incorrect voltage or installation, or normal wear and tear.
  • Virus removal, software restoration, or disk reinstallation in computer or similar products.

The warranty is void:

  • If the proof of purchase or product identification number has been modified, altered, or tampered with.
  • If the product has been repaired without the manufacturer's permission.

In what cases will the product's value not be reimbursed 100%?

  • If the product is returned without its original packaging or if the packaging is damaged.
  • If the product shows signs of misuse or wear.

When will the money be refunded?

Once the products have been received and their condition checked, payments will be refunded. The refund process may take several weeks.

What to do if the product is damaged during transit?

If the product shows signs of damage upon receipt, please follow these instructions:

  • Immediately report transit damage to the carrier and note the damage on the acknowledgment of receipt.
  • Submit a damage report to customer service within 5 calendar days.

Contact Information

If you have any questions about orders, deliveries, or our products, you can contact us:

  • Email: asiakaspalvelu@sporttipollari.fi